Refund & Cancellation Policy
Last Updated: October 2026 • Operated by InfraBlue Materials Technology Private Limited
1. Subscription Validity & Billing Terms
Platform subscriptions on OrderOne.in operate on a fixed 30-day validity term per payment cycle:
- Basic Plan (₹20 / 30 days): Essential digital menu, token management, up to 20 products, 10 categories.
- Gold Plan (₹99 / 30 days): Dual Store & Menu modules, up to 50 products, 30 categories, storefront design appearance customization, custom merchant UPI, and GST invoicing.
Once a subscription is verified and activated, access is granted immediately for the full 30-day period. Because our software services are provisioned digitally upon payment, fees paid for an active 30-day cycle are generally non-refundable once the term has commenced, except in cases of technical double charges or verified billing errors described below.
2. Plan Cancellation & Scheduled Downgrades
Merchants have complete control over their subscription status and may choose not to renew at any time:
- Non-Renewal: Subscriptions do not carry automatic unauthorized charges. If a merchant chooses not to renew before the 30-day term ends, their subscription simply expires gracefully on the scheduled expiration date without penalty.
- Scheduled Downgrade: If a merchant on the Gold plan chooses to downgrade to Basic, the downgrade is scheduled to take effect at the conclusion of their current paid 30-day term. The merchant retains all Gold features until that date.
- Catalog Preservation: Cancelling or downgrading will never delete existing catalog products or categories. New item creation is simply paused if current usage exceeds the lower plan’s capacity.
3. Plan Upgrades
When upgrading from Basic to Gold (₹99), the upgraded Gold tier activates immediately upon verified Razorpay payment, initiating a fresh 30-day validity term from the date and timestamp of payment. The transaction is recorded in your billing history with full receipt access.
4. Duplicate Charges & Technical Errors
In the rare event of a technical anomaly during checkout (such as a network timeout resulting in a double debit for a single subscription period), we will rectify the issue promptly:
- Duplicate Payments: If duplicate charges occur for the same subscription period, the redundant charge will be refunded in full.
- Failed Activations: If your bank account or card was debited by Razorpay but your platform subscription failed to activate due to an unexpected system error, our system will either automatically reconcile the activation via webhook or process a full refund.
5. Refund Request Process & Timelines
To request review or assistance regarding a billing issue, please follow these steps:
1. Email Support:
Send an email to billing@orderone.in with the subject line "Billing Inquiry — [Your Business Name]".
2. Include Transaction Details:
Provide your registered business email, Business ID, Razorpay Payment ID (`pay_...`), transaction date, and a brief description of the issue.
3. Resolution & Processing:
Our billing team investigates inquiries within 2 business days. Approved refunds are initiated via Razorpay directly back to the original payment source (bank account, UPI, credit/debit card) and typically reflect within 5 to 7 business days depending on your issuing bank.
6. Customer Purchases on Merchant Storefronts
Important Notice Regarding Storefront Patrons: OrderOne.in does not sell retail products or food items directly to the public. If you are an end customer who placed an order with a restaurant, bakery, or hardware merchant using an OrderOne.in storefront or QR code, any returns, order cancellations, or refunds for goods must be handled directly with the respective merchant from whom you purchased.
7. Billing Support Contact
InfraBlue Materials Technology Private Limited
Platform: OrderOne.in
Billing Email: billing@orderone.in
Customer Support: support@orderone.in
[Registered Office Address: InfraBlue Materials Technology Private Limited, India]